Frequently Asked Questions
Last Updated: March 14, 2026
Accounts and Memberships
Do I need an account to use ZubbyStorage?
Yes. You must create an account to upload, store, and manage files.
What is the difference between free and paid memberships?
Free and paid memberships have different storage limits, file size restrictions, and features. You can view current limits and features on the Plans page.
What happens if my paid membership ends or fails to renew?
When a paid membership ends, your account is downgraded to the free tier. Your files are not automatically deleted, but access to paid features may be removed.
Can I still access my files after my membership ends?
Yes. You can continue to sign in and access your existing files. Downloading, sharing, and embedding files remain available as long as your account is in good standing.
Can I upload new files after being downgraded to the free tier?
If your storage usage is already above the free tier limits, you will not be able to upload new files or increase your usage. To upload more files, you must either reduce your usage below the free tier limits or upgrade to a paid membership.
Files and Storage
Are my files deleted if I cancel my membership?
No. Cancelling a paid membership does not automatically delete your files. Files remain stored unless you delete them or they are removed for policy or legal reasons.
How long do you keep my files?
We keep your files for as long as your account remains active and you do not delete them. We may remove files in accordance with our Terms of Service and DMCA Policy.
Can you remove my files for policy or legal reasons?
We may remove or restrict access to files that violate our Terms of Service or applicable law. For copyright‑related complaints and takedown requests, please see our DMCA Policy page.
Privacy and Security
Do you scan the content of my files?
We store your files on secure infrastructure and use file metadata to operate the service. We do not scan the actual content of your files for advertising or profiling purposes.
What information do you collect about my account?
We collect basic account information, usage data, and file metadata as described in our Privacy Policy. You can review full details on the Privacy Policy page.
Billing and Payments
How are paid memberships billed?
Paid memberships are billed on a recurring basis according to the plan you select. If payment cannot be processed, your account may be downgraded to the free tier after your current period ends.
Can I upgrade or downgrade my membership?
You may change your membership plan, subject to availability. Changes may affect your storage limits and access to certain features.
DMCA and Content Removal
How do you handle copyright complaints?
We handle copyright complaints in accordance with our DMCA Policy. For information on submitting a notice or counter‑notice, please refer to the DMCA Policy page.
Can my files be removed due to a DMCA notice?
Yes. Files may be removed or disabled if we receive a valid copyright complaint or as required by applicable law, as described in our DMCA Policy.
Support
How can I contact support?
If you have questions that are not covered here, you can contact us using the Contact page or by using the email addresses listed in our other policy pages.